simasbola Platform Privacy Notice

This page describes what we collect when you use simasbola and how we keep that data protected. We collect personal information only to process your account, handle deposits and withdrawals, verify your identity, and comply with law. We do not sell your data to third parties. We encrypt all information in transit and at rest, and we restrict access to authorized personnel only.

Our services operate in supported jurisdictions where applicable law permits online gaming and sportsbook wagering. Your data may be processed and stored on servers located outside your jurisdiction; by using simasbola, you consent to such processing. We comply with data protection standards in every jurisdiction where we operate, including breach notification and user-access rights.

This notice covers what data we collect, how we use it, who we share it with, how long we keep it, and what rights you have regarding your information. If you have questions about our privacy practices, contact our support team Monday through Friday, 09:00 to 17:00 Jakarta time (UTC+7).

Data we collect on your simasbola account

When you register a simasbola account, we collect your legal name, email address, phone number, and date of birth. This information is required to create and verify your account. We also collect your IP address and browser information automatically to detect fraud and verify that you are accessing from a supported location.

When you deposit or withdraw, we collect payment information: your payment method type (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet), the transaction amount, the date and time, and the status (succeeded or failed). We do not store your payment card details or bank account numbers; all payment data flows through PCI-compliant third-party processors.

We collect transaction history: every deposit, withdrawal, tournament entry, live-dealer session, and sportsbook wager. We record the amount, timestamp, game or tournament ID, outcome (if applicable), and your account balance before and after each transaction. This data helps us process payouts, track your VIP Club tier, detect fraud, and investigate disputes.

How we use your data on simasbola

We use transaction history to detect suspicious patterns: unusual deposit volumes, rapid consecutive withdrawals, or wagers inconsistent with your account history. If we detect potential fraud, we may freeze your account temporarily and ask you to verify your identity. We also use your data to calculate your VIP Club tier status, track tournament leaderboards, and manage dispute investigations.

We use your email address to send you account notifications: deposit confirmations, withdrawal status updates, tournament results, and support responses. You may opt out of non-critical emails via your account settings, but we will continue sending transactional emails (e.g., withdrawal confirmations) as long as your account is active.

We use your IP address and device information to detect unauthorized access. If we detect a login from an unfamiliar device or location, we may require additional verification (e.g., a code sent to your email). This security measure helps prevent account takeover, especially during holidays like Idul Fitri and Idul Adha when fraud activity often peaks.

Third-party processors and data sharing on simasbola

We share your data with our compliance and anti-fraud partners to verify your identity and detect money-laundering risk. These partners may be located outside Indonesia. We use contractual agreements to ensure they protect your data according to our standards.

We do not share your data with advertisers, analytics companies, or third-party marketing services. We do not sell your email address or contact information to anyone. We do not share your transaction history or gaming activity with external parties unless required by court order or applicable law.

We may disclose your information to law enforcement, government agencies, or regulatory authorities if legally required. If we receive a request for your data from authorities, we will comply unless doing so would violate privacy law or your rights. We do not notify you of such requests unless permitted by law.

Cookies and tracking technologies on simasbola

We use cookies to remember your login session, store your language preference, and track your activity within simasbola. We use session cookies (deleted when you log out) and persistent cookies (retained for 90 days). You can disable cookies in your browser settings, but doing so may prevent you from logging into your account.

We use analytics cookies to measure how you use simasbola: which games you enter, how long you stay on each page, and what features you access. This information helps us improve our platform. We do not use analytics cookies to track you across other websites.

We do not use tracking pixels, web beacons, or other invisible tracking technologies to monitor you outside simasbola. If third-party content (e.g., payment provider widgets) loads on our site, those providers may set their own cookies; we are not responsible for their tracking practices.

Your rights regarding your simasbola data

You have the right to delete your account and associated data. Contact our support team to request account deletion. We delete your personal information within thirty days, except where we are required by law to retain it for tax or compliance purposes. Transaction records are retained for seven years to comply with financial regulations.

You have the right to restrict how we use your data. For example, you may request that we stop using your data for fraud detection or analytics. However, restricting essential uses (e.g., payment processing, identity verification) may prevent you from using simasbola.

You have the right to object to our data processing. If you believe we are processing your data unlawfully or without adequate justification, you may lodge a complaint with us or with your local data protection authority. We handle complaints within fifteen business days.

Data retention and security on simasbola

We retain your personal information only as long as necessary to operate simasbola and comply with law. Account login details (email, password hash) are retained for the lifetime of your account plus one year after deletion. KYC documents are deleted 90 days after verification. Transaction records are retained for seven years for tax and regulatory compliance.

We protect your data using industry-standard encryption (TLS/SSL for data in transit, AES-256 for data at rest). We restrict access to authorized personnel only. We conduct annual security audits and penetration testing. If we detect a security breach, we notify affected users within 72 hours and provide guidance on protecting your account.

We do not guarantee absolute security; no data transmission over the internet is completely secure. You are responsible for keeping your password confidential. If you suspect your account has been compromised, contact our support team immediately.